The Customer Service and Utility Billing Department is responsible for providing prompt and efficient service for the City's customers and other City Departments. Customer Service handles applications for new and existing services relating to water, wastewater, recycling, and sanitation.
Customer Service & Utility Billing
The Customer Service and Utility Billing Division is responsible for water, wastewater, and sanitation billing, customer accounts, service readings, answering customers' questions regarding water, sewer, and garbage billing, collection of cash payments on customer bills, and the recording and posting of these transactions.
Maintaining utility information pertaining to meter readings
Preparing utility billing
Meter service work orders
For more information or assistance, please contact our office.
Low-Income Household Water Assistance Program (LIHWAP) is available for eligible households, applicants must me program requirements. Please contact Mid-Florida Community Services, Inc. for more information: (352) 796-1425